stop symantec endpoint protection lost password

Log in the portal with your existing password and OTP from the authentication app from your old device (cellphone, etc). Here are the step-by-step instructions to reset OTP or 2-FA token: CDO currently supports these authentication applications on mobile devices: This can be done by you, provided you have access to your 2-FA application in your old cellphone, tablet, etc. Note: This type of reset is only really necessary if you want to transfer the authentication application to a new device such as a new cellphone, etc. That's it! You're set to log in with your new password at this point. Enter a new password and click SUBMIT.Įnsure that you meet the minimum password policy criteria and requirements listed, as shown in the image. You then receive an email from OneLogin as shown in the image.Ĭlick on the link within the email to reset your password. Ensure that you also check your Spam filter if you do not receive an email within a few minutes. Once you receive the message as shown in the image, navigate to the email inbox that you would have entered in Step 1. Here are the Step-by-step instructions to reset initial login password:Įnter your Email Address and Click CONTINUE as shown in the image. Note: This process to reset the main password (first factor authentication) can be done by yourself without the need to open a TAC case. How to Reset Login Password for CDO Portal? If you do not face any of the above three issues and simply want to learn how to log into the CDO UI, visit this link and click on visual walkthrough. Once confirmed, you are prompted to configure your second factor OTP.

In order to log into CDO, you first have to activate your account on OneLogin.

Background InformationĬDO uses OneLogin as its identity provider, which facilitates both basic user management and 2-FA. To reset OTP or 2-FA token, but have no access to old authentication application or device. To reset One Time Password (OTP) or Two-factor authentication (2-FA) token.ģ. This document describes solutions to three common login issues that you might encounter when you attempt to log into Cisco Defense Orchestrator (CDO) Portal:Ģ.

Stop symantec endpoint protection lost password